- Where are you located?
- o We have 6 convenient locations
7155 S. Rainbow Blvd. #115
Las Vegas, NV 89118
5001 E. Bonanza Rd. #102
Las Vegas, NV 89110
1087 E. Tropicana Ave.
Las Vegas, NV 89119
3585 S. Maryland Pkwy.
Las Vegas, NV 89169
1965 N. Nellis Blvd.
Las Vegas, NV 89115
6895 E Lake Mead Blvd
Las Vegas, NV 89156
- Where do you ship from?
- o We ship from out largest Carlito’s Way Smoke Shop in Las Vegas, Nevada
- Can I track my package?
- o Absolutely! When you place an order you should receive a conformation email, and within 24-48 hours you will also receive a tracking number. If you do not receive a tracking number within 48 hours please contact us at (702) 839-5001.
- Is shipping a flat rate/ how much?
- o Shipping is FREE over $75.00
- o We do flat rate shipping of $5.99 for all orders under $75
- Do you accept returns?
- o Yes we do. For unused items and defective items. Please follow the Return Policy before returning products
- Do you accept paypal?
- o Yes
- What kind of payment methods do you accept?
- We accept:
- What if my glass arrived broken?
- o Oh no! First off, we’re terribly sorry :/ Here at Carlito’s Way we want your experience to be as simple as possible, just know that we are going to do anything and everything in our power to resolve this issue as best as possible. But, no fear we’re here, all you have to do is e-mail us a few pictures, within 24 hours of receiving your package, of how your item arrived and the condition of the box. We’ll look over your case and have your situation figured out in no time. If we can’t replace your item with an identical item, we can then further discuss how we will manage your case. This also applies to manufactures defects.
- What if my package is damaged?
- o If your package arrived damage, Call or e-mail us ASAP! Snap some photos and let us see the damage also include your order number. If anything is damaged, we’ll asses the situation accordingly.
- What if I am missing an item?
- o No worries, just e-mail us your order # and send us some pictures of what is in your box. We’ll check our invoice and figure out what went wrong. Once we get everything figured out we’ll send you what you’re missing right away !
We accept returns on unused products. We do not accept products that have been used or broken at customers expense. No exceptions. In order for us to process your return as smoothly as possible we are going to need a few things from you
Please be sure to contact us with 24 hours of receiving your package
- Your invoice order #
- Photos of the item you want returned or broken item
- E-mail them to us ASAP at firstname.lastname@example.org
- You have 3 days to let us know if you’d like a return
As soon as we receive your information, we will solve your problem as quickly as possible.
- We DO NOT accept any accessory that has been USED. NO EXCEPTIONS.
- Shipping will be paid by us IF you received an incorrect product or manufactures defect.
***E-liquids – Can only be returned if bottle is UNOPENED and UNUSED.